how long does it take for my order to be printed & packed?
This will vary at peak times, and usually we will aim for your order to be printed and/or packed within 7 business days, however at peak times it can take between up to two weeks. and as soon as we're done though we'll get it sent straight off to you, or dropped to our local pick up location ready for when you are! if for any reason there will be even more of a significant delay we will always make sure we contact you to let you know.
how will my order be sent?
All orders are shipped through Australia post.
how does your free local delivery option work?
*Please note we've an update to our local delivery option*
For all our Mount Gambier locals we have a free delivery option available for all orders over $25 however, we do require a physical address [no PO boxes sorry]. All orders received will be printed and packed as soon as we can, then delivered to your door. We don't deliver every day [sorry] and when we do it's usually from 4.30pm onwards for weekdays, or from mid morning till early afternoon on Saturday's.] If we happen to miss you when delivering your order we will leave it in a safe place if one is available. [letterbox, by the front door etc.]
For urgent orders please contact us as we will try our best to *make magic happen* for you!
and what about free local pick up?
For all our Mount Gambier locals we now have our very first physical pick up location [yay!] all thanks to the beautiful annie at green door decor. for now too selecting local pick up also means you may get your order a little sooner, than if choosing local delivery.
to pick up your order, select pick up at the checkout and wait for your email to confirm your order is ready to pick up [please note, it could take from 2 - 7 business days for your order to be ready to collect, especially during sale periods or peak times]. and where is green door decor you ask? it's at 10 Commercial Street West, Mount Gambier... and it's an absolute dream!
how long will my order take to arrive?
*Please note Australia Post are experiencing delays due to COVID-19*
After printing & packing time please allow up to 2-3 days for express shipping or 3-7 days for standard shipping to receive your order. Please note these are only guidelines and can vary during peak times like Christmas and also on your location.
how can I track my order?
Once your order is sent we'll send you a little [or most likely big & long] number which you can use to track your order using the Australia Post app, or their website.
do I have to sign for my order?
Yes, and no... All orders which are delivered using the free local delivery option do not require a signature. If you're not home at the time of delivery they will be left at your delivery address in the safest place possible. If you'd like to arrange a different delivery address or location please just let us know as soon as you can at, email@example.com and we'll do our best to make it happen.
For all orders that are posted they do require a signature, but if you opt for your parcel to be left at your premises if you're not home that's ok too, but, in that case, we, unfortunately, can't take any responsibility for any lost or stolen orders. This option is completely your choice but also at your own risk. In the cart, you'll see the "Authority to Leave" option. So, if you're happy for your package to be left you can also check this box.
what happens if my order arrives damaged?
That would be terrible, and annoying! Please contact us asap in this case.
how will my order be packed?
Please click on over to the matte-rials section for all there is to know. Including how to recycle it once you're done and enjoying your little.kj creation [alternatively you're welcome to keep it forever].