how long does it take for my order to be printed & packed?
This will vary at peak times, but we will always aim for your order to be printed and/or packed within 3 business days, and as soon as we're done we'll get it sent straight off to you! If for any reason there will be a significant delay we will always make sure we contact you to let you know.
how will my order be sent?
All orders are shipped through Australia post.
how does your free local delivery option work?
For all our Mount Gambier locals we have a free delivery option available however, we do require a physical address [no PO boxes sorry]. All orders received will be printed and packed as soon as we can, then delivered to your door. [We aim to have your order printed and packed and ready for delivery within 3 business day's, but sometimes it can take a little longer]. We generally deliver every day [either lunchtime delivery, or from 4.30pm onwards for weekdays, or from mid morning till early afternoon on Saturday's.]
If you require your order by the weekend [Saturday delivery] it must be placed by 5pm on thursday. For all orders received by the cut off we will endeavour to hand deliver by Saturday, but we're sorry we cannot guarantee your order will be delivered. For all orders placed after this time, they will be printed, packed and delivered the following week. For urgent orders please contact us. Or, if you won't be home you're more than welcome to arrange an alternative drop off location. If we do miss you, we will leave your order in a safe place if one is available.
how long will my order take to arrive?
*Please note Australia Post are experiencing delays due to COVID-19*
After printing & packing time please allow up to 2-3 days for express shipping or 3-7 days for standard shipping to receive your order. Please note these are only guidelines and can vary during peak times like Christmas and also on your location.
how can I track my order?
Once your order is sent we'll send you a little [or most likely big & long] number which you can use to track your order using the Australia Post app, or their website.
do I have to sign for my order?
Yes, and no... All orders which are delivered using the free local delivery option do not require a signature. If you're not home at the time of delivery they will be left at your delivery address in the safest place possible. If you'd like to arrange a different delivery address or location please just let us know as soon as you can at, email@example.com and we'll do our best to make it happen.
For all orders that are posted do require a signature but if you opt for your parcel to be left at your premises if you're not home that's ok too, but, in that case, we, unfortunately, can't take any responsibility for any lost or stolen orders. This option is completely your choice but also at your own risk. In the cart, you'll see the "Authority to Leave" option. So, if you're happy for your package to be left you can also check this box.
what happens if my order arrives damaged?
That would be terrible, and annoying! Please contact us asap in this case.
how will my order be packed?
Please click on over to the matte-rials section for all there is to know. Including how to recycle it once you're done and enjoying your little.kj creation.